Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. Certain items may be excluded from returns, such as personalized or custom-made products. If you are unsure whether your item qualifies for a return, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns requested after the 30-day period will not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be held responsible for any lost returns.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Follow the return request process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will assess the situation and determine the best course of action, which may include a replacement or refund.
Final Notes
This return and refund policy is subject to change at any time without prior notice. It is your responsibility to review the policy periodically for any updates. By making a purchase, you agree to comply with our return and refund policy as outlined above. If you have any questions or concerns, please reach out to us via email for assistance.